Any requested document (except for a diploma or a certificate of completion of studies) will be retrieved five working days after the submission of the request.

Students can retrieve the requested administrative documents in three different ways:

• The student can retrieve the requested administrative document in person. The documents will be, personally, handed to him/her when the student shows his/her student ID.
• The student can mandate an authorised representative, whose name will be stated, when filing the request. This person will be requested to show a personal ID, in order to retrieve the documents.
• The requested documents will be sent, by mail, to the address specified by the student in the form which was previously filed (postal fees will be paid, in advance, at the Accounting Office – Students' Service).

Official documents, which are not retrieved within a one-month deadline, will be recorded in the student's file.